Duration: 1 hour and 59 minutes

Affected Components: Emails

Jun 4, 22:19:15 GMT+0
Investigating - We are currently investigating this incident..

Jun 4, 22:41:44 GMT+0
Identified - Our upstream email provider has indicated they are having issues which is causing the delays, but all emails will go out. We'll update you when we know more..

Jun 4, 23:19:22 GMT+0
Monitoring - We're still seeing significant delays in sending, and continue to monitor the situation. .

Jun 4, 23:38:42 GMT+0
Monitoring - We're starting to see delayed emails sending and are continuing to monitor..

Jun 5, 00:18:16 GMT+0
Resolved - We're now seeing emails going out with minimal to no delay, so we're marking this issue as resolved. We apologize for the inconvenience and will analyze this situation to see how we can improve for the future..

Duration: 38 minutes

Affected Components: Dashboard

Feb 18, 02:18:57 GMT+0
Investigating - We're investigation an incident with an upstream provider that is causing our dashboard to not load. Scheduling pages are still functioning normally..

Feb 18, 02:42:44 GMT+0
Monitoring - Our upstream provider has implemented a fix and service is starting to be restored. We will continue to monitor for any additional outages..

Feb 18, 02:56:35 GMT+0
Resolved - This incident has been resolved..

Duration: 34 minutes

Affected Components: Scheduling Pages, Dashboard

Oct 29, 00:18:53 GMT+0
Investigating - We are investigating slow performance of the scheduling pages and dashboard..

Oct 29, 00:26:24 GMT+0
Identified - We've identified an issue and have applied a fix..

Oct 29, 00:52:32 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 50 minutes

Affected Components: Dashboard, Scheduling Pages

Oct 20, 14:43:18 GMT+0
Investigating - We're experiencing a service disruption due to an upstream provider..

Oct 20, 14:59:14 GMT+0
Identified - We're still waiting on our hosting provider to resolve the issue, but we can confirm that users are still able to book new meetings, even though the dashboard is currently offline..

Oct 20, 15:50:47 GMT+0
Identified - We're still monitoring this issue and have noticed significantly degraded performance on the scheduling page. We're in communication with our hosting provider and are monitoring the situation closely. We apologize for this disruption and are doing everything we can to bring the service fully back online. Please note that our customer support provider is also experiencing issues from the same outage, so we may be slow to reply to tickets..

Oct 20, 16:11:04 GMT+0
Identified - We've heard from our hosting provider that they're readying a fix, but it's unclear how long it'll take to implement. We'll update you as soon as we hear more..

Oct 20, 17:26:20 GMT+0
Monitoring - We're starting to see some recovery in our systems, however many requests are still failing. We'll continue to monitor and keep you updated..

Oct 20, 18:09:30 GMT+0
Monitoring - We're starting to see full recovery across the entire application. We will continue to monitor closely and keep you notified about any changes..

Oct 20, 19:33:19 GMT+0
Resolved - We haven't seen any problems since the last update, so we're considering this issue resolved. We truly apologize for the inconvenience, this was not the way we were hoping to start the week. Thank you for your patience. We'll be doing some internal analysis to better prepare for future incidents like this one..

Affected Components: Scheduling Pages, Dashboard

Jun 13, 16:05:38 GMT+0
Resolved - **Incident Time:** June 13, 2025 — 01:39 UTC to 02:02 UTC **Resolved:** June 13, 2025 at 02:02 UTC We experienced a temporary service disruption affecting the Dashboard and Scheduling Pages for users in the Australian region. The issue was due to an upstream outage from our hosting provider. Services were degraded between **01:39 UTC and 02:02 UTC**. All systems have since returned to normal operation. You can view the upstream provider’s incident report [here](https://www.netlifystatus.com/incidents/fz58qv0kt6vr). We apologize for the inconvenience and appreciate your patience..

Jun 13, 16:07:49 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 5 minutes

Affected Components: Scheduling Pages

Jun 12, 20:05:17 GMT+0
Monitoring - We are currently experiencing intermittent issues with our Google Calendar sync functionality. This is due to an ongoing upstream incident with Google Cloud. We are actively monitoring the situation and will provide updates as they become available. You can follow the status of the incident directly from Google here: [Google Cloud Status](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) Thank you for your patience and understanding..

Jun 12, 21:10:15 GMT+0
Resolved - This incident has been resolved..

Affected Components: Emails

Jun 9, 21:26:59 GMT+0
Resolved - On Sunday, June 8th from 12a-10a (US/Pacific), a small percentage of emails from our system were not successfully sent due to an issue with our email delivery service. The issue has been identified and resolved. We apologize for the inconvenience and are implementing safeguards to help prevent this from happening again..

Duration: 1 hour and 46 minutes

Affected Components: Scheduling Pages, Mobile App, Dashboard, Browser Extension

Dec 12, 18:19:20 GMT+0
Investigating - We are currently investigating this incident..

Dec 12, 18:39:16 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 12, 18:53:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 12, 20:05:41 GMT+0
Resolved - This issue is now resolved. We sincerely apologize for the downtime and we will be studying this issue internally so that it doesn't happen again. Please reach out to our support if you have any questions or concerns..

Duration: 1 hour and 44 minutes

Affected Components: Emails

Oct 7, 20:34:54 GMT+0
Identified - Our upstream email provider is having some technical difficulties. Emails may be delayed at this time..

Oct 7, 20:44:38 GMT+0
Monitoring - Our upstream provider is reporting that the issue has been resolved. We will continue to monitor..

Oct 7, 22:18:46 GMT+0
Resolved - This issue has been resolved..

Duration: 1 hour and 41 minutes

Affected Components: Scheduling Pages, Dashboard

Jun 14, 01:45:34 GMT+0
Resolved - This issue is now resolved..

Jun 14, 00:04:37 GMT+0
Investigating - We're seeing elevated latency in the dashboard and scheduling pages and are investigating..

Jun 14, 00:15:24 GMT+0
Identified - We've identified the issue and are applying a fix..

Jun 14, 00:26:25 GMT+0
Monitoring - We're seeing latency returning to normal levels, but continue to monitor the situation..

Duration: 1 hour and 59 minutes

Affected Components: Scheduling Pages, Mobile App, Website, Emails, Dashboard, Browser Extension

Jun 11, 18:12:41 GMT+0
Investigating - We are investigating a full service outage..

Jun 11, 18:52:37 GMT+0
Monitoring - Service is starting to return to normal but we're still monitoring the situation..

Jun 11, 20:11:55 GMT+0
Resolved - This issue is now resolved..

Affected Components: Emails

Jun 4, 10:00:00 GMT+0
Resolved - Due to a technical issue, reminder emails were delayed by up to an hour from 3-4a (US/Pacific). This is now resolved and we are investigating to prevent future delays..

Duration: 48 minutes

Affected Components: Dashboard

Mar 19, 23:22:20 GMT+0
Investigating - We are aware of an issue that is preventing some users from logging in with Google. Our team is working on a fix..

Mar 19, 23:31:48 GMT+0
Monitoring - We've implemented a fix and are currently monitoring the result..

Mar 20, 00:10:32 GMT+0
Resolved - This issue is now resolved..

Duration: 52 minutes

Affected Components: Scheduling Pages

Mar 6, 10:28:07 GMT+0
Resolved - This incident has been resolved..

Mar 6, 09:36:10 GMT+0
Monitoring - We've implemented a fix and are no longer seeing delays, however we are continuing to monitor the situation closely..

Duration: 1 hour and 52 minutes

Affected Components: Dashboard

Jan 11, 00:42:00 GMT+0
Resolved - This incident has been resolved..

Jan 10, 22:50:20 GMT+0
Investigating - We're investigating an issue that's causing sync issues between our system and Office 365. There is no impact to scheduling meetings, however if you delete or move an event in your calendar that's tied to an Appointlet meeting, it might not be cancelled or rescheduled as expected..

Jan 10, 23:59:19 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 14 minutes

Affected Components: Scheduling Pages

Aug 9, 23:04:34 GMT+0
Monitoring - We have identified an issue that is causing emails and calendar events to be delayed. We've implemented a fix and are monitoring the issue..

Aug 9, 23:18:39 GMT+0
Resolved - The implemented fix has corrected the issue and all of the delays have cleared up, so we're marking this as resolved..

Duration: 3 hours and 49 minutes

Affected Components: Scheduling Pages

Jun 5, 20:48:35 GMT+0
Monitoring - We're seeing more timeout issues with the Office 365 APIs, so some scheduling pages that use Office 365 might be loading slowly or not at all. We apologize for the inconvenience and we'll update you when we hear more from Microsoft..

Jun 6, 00:37:41 GMT+0
Resolved - We're no longer seeing any timeouts and have received notice from Microsoft that a fix has been implemented, so we're going to close this issue..

Duration: 1 hour and 17 minutes

Affected Components: Scheduling Pages

Jun 5, 15:42:21 GMT+0
Monitoring - We're seeing elevated latency to the Office 365 API, which may be impacting the speed at which some scheduling pages load. We're in contact with our rep at Microsoft and they are aware of the issue and are investigating. We'll update here when we know more..

Jun 5, 16:19:11 GMT+0
Monitoring - We're no longer seeing issues loading scheduling pages that use Office 365, however we're going to leave this issue active until we've heard confirmation from Microsoft that the issue is resolved on their end..

Jun 5, 16:59:11 GMT+0
Resolved - Microsoft has confirmed that the issue is resolved on their end, so we're closing this ticket. Thank you for your patience..

Duration: 1 hour and 14 minutes

Affected Components: Mobile App

Feb 3, 17:41:59 GMT+0
Investigating - Our email provider is having some issues right now and have notified us that emails could be going out on a delay. We're monitoring the situation and will post updates here..

Feb 3, 18:34:35 GMT+0
Monitoring - Our email provider has indicated that emails are still on a small delay but that the issue is nearly resolved. We'll continue to monitor and close this issue when we're seeing emails go out consistently with no delay..

Feb 3, 18:55:58 GMT+0
Resolved - We're now seeing emails go out without delay, closing this issue..

Duration: 1 day, 3 hours and 12 minutes

Affected Components: Mobile App

Dec 16, 17:30:00 GMT+0
Identified - Our upstream email provider has indicated that they are experiencing issues and that emails are being send on a delayed schedule. We will continue to monitor the situation and post updates..

Dec 16, 19:01:27 GMT+0
Monitoring - Our upstream provider has indicated that they have resolved the issue, however we're going to continue to monitor the situation until we're certain it has been fixed, at which point we'll close this ticket..

Dec 16, 20:15:41 GMT+0
Monitoring - Our upstream provider has informed us that they are still having issues getting emails out on time. They aren't providing much guidance in regards to resolution time, so we'll continue to update this ticket as we hear more..

Dec 17, 00:40:33 GMT+0
Monitoring - At this time emails are going out, but still on a delay. We apologize for the inconvenience and are working with them to get this sorted out ASAP..

Dec 17, 20:41:37 GMT+0
Resolved - We've been monitoring this overnight and are no longer seeing any delays, so we're going to mark this issue as resolved. We apologize for the inconvenience and confusion this has caused and are we are looking into ways to mitigate issues like this in the future..

Duration: 34 minutes

Affected Components: Dashboard, Mobile App

Oct 5, 22:04:18 GMT+0
Resolved - This issue is now resolved..

Oct 5, 21:30:13 GMT+0
Investigating - We're seeing elevated error rates trying to access the dashboard application and scheduling pages. We are investigating..

Duration: 45 minutes

Affected Components: Dashboard, Mobile App, Browser Extension

Aug 15, 22:14:34 GMT+0
Investigating - Scheduling pages are loading slowly or not at all. We are currently investigating this incident..

Aug 15, 22:27:53 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Aug 15, 22:59:19 GMT+0
Resolved - We just resolved the issue!.

Duration: 3 hours and 21 minutes

Affected Components: Website

Jul 28, 17:39:45 GMT+0
Identified - Our upstream provider has identified the issue and is working rapidly to resolve. We will continue to update you as we hear more..

Jul 28, 19:04:06 GMT+0
Monitoring - We've just heard from our email sender that new emails are going out immediately, and they're working on clearing the backlog of previously queued emails. We're continuing to monitor and will update you when the issue is resolved..

Jul 28, 20:40:05 GMT+0
Resolved - We've heard from our upstream provider that all emails are now being sent promptly, so we're marking this issue as resolved..

Jul 28, 17:19:14 GMT+0
Investigating - Our upstream email provider is having issues and currently meeting status emails are not being delivered. They have indicated that when the issue is resolved all previously queued emails will be sent. We will update this ticket when we hear more..

Jul 28, 18:50:22 GMT+0
Identified - We're continuing to monitor the situation. The actual cause is related to an Amazon datacenter losing power, which is causing issues across the greater internet, including some of our upstream providers. To clarify, our services are otherwise functioning: new meetings can be scheduled, but emails are delayed..

Duration: 3 hours and 58 minutes

Affected Components: Mobile App

Jun 22, 02:42:53 GMT+0
Monitoring - We've identified the issue and have deployed a fix. The backlog of delayed emails is clearing and the issue should be completely resolved shortly..

Jun 22, 04:37:46 GMT+0
Resolved - We're no longer seeing any delayed emails, so we're closing this issue..

Jun 22, 00:39:26 GMT+0
Investigating - We're currently investigating reports that meeting confirmation and reminder emails are delayed..

Duration: 42 minutes

Affected Components: Mobile App

Apr 8, 19:13:42 GMT+0
Investigating - Meeting status emails, such as those send after a meeting is booked or a reminder are currently sending on a delayed schedule. We're investigating..

Apr 8, 19:27:58 GMT+0
Monitoring - The backlog of pending emails have been sent out. We'll continue to monitor, but we believe the issue is resolved..

Apr 8, 19:55:12 GMT+0
Resolved - We're continuing to see emails go out in a timely fashion, so we're marking this as resolved..