Appointlet - Service Disruption – Incident details

Service Disruption

Resolved
Major outage
Started about 2 months agoLasted about 5 hours

Affected

Dashboard

Major outage from 2:43 PM to 6:09 PM, Degraded performance from 6:09 PM to 7:33 PM

Scheduling Pages

Operational from 2:43 PM to 2:59 PM, Degraded performance from 2:59 PM to 3:50 PM, Partial outage from 3:50 PM to 4:11 PM, Major outage from 4:11 PM to 6:09 PM, Degraded performance from 6:09 PM to 7:33 PM

Updates
  • Resolved
    Resolved

    We haven't seen any problems since the last update, so we're considering this issue resolved. We truly apologize for the inconvenience, this was not the way we were hoping to start the week.

    Thank you for your patience. We'll be doing some internal analysis to better prepare for future incidents like this one.

  • Update
    Update

    We're starting to see full recovery across the entire application. We will continue to monitor closely and keep you notified about any changes.

  • Monitoring
    Monitoring

    We're starting to see some recovery in our systems, however many requests are still failing. We'll continue to monitor and keep you updated.

  • Update
    Update

    We've heard from our hosting provider that they're readying a fix, but it's unclear how long it'll take to implement. We'll update you as soon as we hear more.

  • Update
    Update

    We're still monitoring this issue and have noticed significantly degraded performance on the scheduling page. We're in communication with our hosting provider and are monitoring the situation closely.

    We apologize for this disruption and are doing everything we can to bring the service fully back online. Please note that our customer support provider is also experiencing issues from the same outage, so we may be slow to reply to tickets.

  • Identified
    Identified

    We're still waiting on our hosting provider to resolve the issue, but we can confirm that users are still able to book new meetings, even though the dashboard is currently offline.

  • Investigating
    Investigating

    We're experiencing a service disruption due to an upstream provider.